SATISFACTION GUARANTEE POLICY
Our guest satisfaction is so important and we want every one of our guests to leave the salon feeling happy and highly satisfied with the service they have received. In the event of you not being satisfied with the service provided we kindly ask you to email info@bonominihair.co.uk with a description as to why you are unhappy and outline the expectations you wished you would have received within 7 days of your initial appointment. Imagery of the initial reference image shown to your stylist and images of your hair after our service would be beneficial, though cannot always be a true representation of the service.

On some occasions an in-person assessment would be required for correct investigation. Though images are helpful for minor adjustments, they aren’t always visually accurate through photographs for more complex concerns.

Our policy for corrective appointments is for you to be booked with your initial Hairstylist. We do understand this may feel uncomfortable for some people, but it is important and beneficial for you to have your hair rectified by the stylist who got to know you and your requirements from the initial consultation. Our team will always be grateful for the chance to welcome you back personally and make you happy.

If you have changed your mind and have decided you would like something different prior to your initial consultation and would like something different, this would be a chargeable service.

If you have changed or attempted to change your hair in any way by a third party and request an appointment, this will be a chargeable service.

PAYMENT POLICY
Bonomini’s salon is cashless and accept card payments only.

CANCELLATION AND LATENESS POLICY
We ask all guests who wish to cancel their appointments, please do so no later than 24 hours prior to your appointment. Cancellations within this timeframe may result in either full or partial payments depending on the time frame and time of services originally booked.

For guests who are running late to their appointment, we kindly ask that you try to let us know by telephone at earliest convenience. For excessively late guests, there may be instances where we will need to reschedule your appointment, arrange to a later time in the day or adapt the services booked accordingly with the time we have available. We will always endeavor to fulfill your appointments as much as possible, but on occasion we may not be able to do so.

GUESTS WITH EXCESSIVELY LONG AND/OR THICK HAIR
For any hair types that are excessively long and/or thick, we kindly ask for you to please let us know at the initial stages of booking. This will allow us to ensure there is sufficient timings booked to be able to achieve your desired look. Please note for extra time, product and skill, there will be a surcharge applied to your guest bill ranging from £10-£100 depending on the services booked and the extra time required. In most cases of guests needing alot of additional time. We tend to charge an hourly rate rather than individual services. We will always suggest a complimentary consultation with our stylists if you are unsure, so we can be transparent on the pricing for you.

PATCH TESTING
Bonomini uses DAVINES hair colour products.

All new guests or guests who haven’t visited the salon in a 6 month period, will require a mandatory colour patch test. You can drop by to the salon for this with no booking required unless you have specific requirements for your service. In this instance we ask you book a colour consultation with your stylist.

AFTER COLOUR SERVICES
Please note after a Highlights or Balayage service a blow-dry is included. If you wish to have a haircut, you will need to book this service additionally. For toning services, these will also need to be booked in addition to a highlight or balayage service. These are not included.

MULTIPLE SESSION EXPECTATIONS
In many instances, multiple session appointments will be required to achieve your desired hair colour result. This is common with guests with naturally dark bases wishing to go to a lighter shade, corrective appointments after using at home box dye and hair that requires gentle lifting with minimal damage. The integrity of your hair will always be our main priority and we will always aim to give you a realistic expectation for your personal hair journey.

NON JUDGEMENT POLICY
Bonomini has a strict no judgment policy and a zero tolerance policy for discrimination of any kind. This policy is expected from our salon staff and guests to the salon.

Last updated June 2023